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Incident Reporting
Efficiency of the Technical Support Environment at King Khalid University (KKU):
The technical environment at King Khalid University is distinguished by its high efficiency in receiving and processing technical reports, enabling users to submit complaints and feedback easily and flexibly through the following channels:
Official Website: from here
It includes a dedicated service for submitting reports and generating ticket numbers for follow-up with support teams.
University’s mobile application (myKKU):
It allows users to submit technical reports, track requests, and communicate directly with support.
Incident Handling ProceduresProcedures for Handling Technical Reports – Information Technology, King Khalid University (KKU):
Beneficiary FirstPrioritizing the Beneficiary’s Interest in Our Technological Environment – Information Technology, King Khalid University (KKU):
In our technical environment, the beneficiary’s interest is a top priority.
We ensure that all services and technical support are centered around the comfort and needs of users, whether they are:
We are committed to delivering a seamless, responsive, and supportive technical experience that reflects the professionalism and quality of our services.
Team SpiritTeamwork and Performance Quality – Information Technology, King Khalid University (KKU):
We work in a spirit of teamwork and close collaboration across all departments and staff members with the goal of:
Systems in UseSystems Used for Providing Technical Support – Information Technology, King Khalid University (KKU):
Information SecurityInformation Security – King Khalid University (KKU):
In order to protect information and ensure data confidentiality, all information security reports are handled with the highest levels of confidentiality and professionalism.
Contact ChannelsWe are always pleased to serve you through our various communication channels. We reaffirm our commitment to providing the best services and support at all times, offering clear answers and immediate solutions.
Phone: +966-17-2418000
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