Customer Charter - King Khalid University

King Khalid University Customer Charter

The Customer Charter is a fundamental document that reflects King Khalid University's commitment to promoting the principles of transparency, protecting beneficiaries' rights, and ensuring their satisfaction with the services provided. The University’s electronic portal serves as one of the key channels for effective communication with its various beneficiaries—including students, faculty members, staff, and visitors—by offering them high-quality information and e-services.

In line with the University's dedication to fostering a positive relationship with its beneficiaries, it has adopted a charter based on the following core principles:

Transparency and Clarity:
Providing accurate and up-to-date information about services, procedures, and regulations.

Fairness and Equality:
Treating all beneficiaries fairly and without discrimination, while ensuring equal opportunities.

Professionalism and Excellence:
Delivering efficient and effective services, while adhering to academic and administrative standards.

Responsiveness and Engagement:
Listening to beneficiaries’ feedback and complaints and addressing them promptly and effectively.

Confidentiality and Data Protection:
Ensuring the confidentiality of personal information and protecting it from unauthorized use.

Charter Implementation Mechanism

To implement the Customer Charter, the University relies on several mechanisms, including:

Provision of E-Services:
Via electronic portals that facilitate access to services and allow for request submissions.

Feedback and Suggestions System:
Enabling beneficiaries to submit their comments and suggestions through official channels.

Beneficiary Satisfaction Measurement:
Conducting regular surveys to measure satisfaction with the services provided.

Importance of the Charter

The charter contributes to:

• Strengthening beneficiaries’ trust in the services provided.
• Enhancing the quality of institutional performance.

Customer Responsibilities:

Customers are expected to maintain positive behavior while using the services, keep their login credentials confidential, review relevant policies and regulations, cooperate with the appropriate departments within the University, provide constructive feedback and suggestions, and use official channels for communication, inquiries, or complaints.

More details on customer responsibilities are available here.