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Finding the IP Address
To find your internal device IP address (IPv4):
Right-click on the network icon in the taskbar (bottom of the screen, next to the clock).
Select "Open Network & Internet Settings".
On the new page, click on "Properties" or "View connection properties" (depending on your version).
Look for the line containing the IPv4 address – the number next to it is your device's IP address.
Password ResetSteps to Reset or Change the Password for King Khalid University Account (KKU):
Go to the Main Electronic Services Portal of King Khalid University:
From the homepage, select the Password Change Service.
Follow the on-screen instructions to reset or change your password.
When choosing a new password, it is recommended to include the following:
Uppercase and lowercase letters (e.g., A and a)
Numbers (e.g., 1, 2, 3)
Special characters (e.g., @, #, !)
After completing the process, the password will be successfully updated and can be used across all university services.
Microsoft 365 ActivationSteps to Activate Microsoft 365 using University Email (KKU):
Phone SettingsSteps to Reset Phone Network Settings (KKU):
Printer IssuesSteps to Resolve Printer Issues (KKU):
Ensure the printer is powered on and properly connected to electricity.
Check that the printer cable (USB or network) is properly connected to the device.
Inspect the paper status inside the printer and make sure there is enough paper and no paper jams.
Verify the ink or toner levels.
If the issue persists:
Restart the computer.
Restart the printer.
Slow Computer PerformanceSteps to Resolve Computer Slowness (KKU):
Restart the computer to refresh performance and clear temporary memory.
Close unnecessary programs running in the background and not currently in use.
Use system tools to clean the hard drive:
Open "Disk Cleanup".
Select the desired drive and delete temporary and unnecessary files.
Contact ChannelsTo contact the technical support team, please use one of the following methods:
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