In line with the King Khalid University’s direction to offer quality services and aligning with the Ministry of Education’s vision to provide user satisfaction through offering a variety of services in the most accessible and user-friendly way available to users during week days, users are there for obligated to commit to the requirements and conditions of every service as set in the service manual. Manuals are to be update accordingly for more information (click here)
صفحات الجامعة
Electronic Service Level Agreement
Electronic Service Level Agreement
Help and Support
King Khalid University portal includes a section for assistance and support for all university. A variety of channels are available within the portal, offering content, materials and media in various formats, in addition to detailed information and links as forms of assistance for beneficiaries. The portal administration at King Khalid University is committed to interacting and responding to inquiries received through the” Contact Us page.”
Privacy
King Khalid University portal pays great attention to user data confidentiality. Privacy and data protection is one of KKU’s main website conditions. For more information on data privacy and confidentiality (click here)
Levels of Electronic Service Delivery
Service Name
Service Execution Duration
Time for Service Availability
1
Academic profile
Immediate
24/7
2
Excellence Awards (Research Excellence)
Five work days
24/7
3
Faculty Member Promotion
Five work days
24/7
4
Vehicle entry permits service
Five work days
24/7
5
Medical city side evacuation service
Five work days
24/7
6
Collaborator account request service
Five work days
24/7
7
Services of the Agency for Educational and Academic Affairs
Five work days
24/7
8
Information technology reports
High priority (4 hours)
medium priority (working day)
low priority (3 days)
24/7
9
Reservation of facilities
5 work days
24/7
10
Students grievance
3 work days
24/7
11
Student excuse service
3 work days
24/7
12
Self-service ( food service )
Immediate
24/7
13
Gym Education Service
5 works
24/7
14
Enjaz
Immediate
24/7
15
Mobashr
5 work days
24/7
16
Electronic forms
Immediate
24/7
17
Nick Name
Immediate
24/7
18
Meeting
Immediate
24/7
19
Ceremony food service
5 work days
24/7
20
Student Transportation
5 work days
24/7
21
College evaluation
Immediate
24/7
22
Electronic Recruitment System Assistant / Associate Professor
In accordance to the competition schedule
24/7
23
The academic recruitment system for male and female teaching assistants
In accordance to the competition schedule
24/7
24
Update employee data
5 work days
24/7
25
Scientific Journal System
5 work days
24/7
26
MyKKU application
Immediate
24/7
27
Service recommendations
5 work days
24/7
28
Cultural Olympiad (internal)
5 work days
24/7
29
Cultural Olympiad ( external)
5 work days
24/7
30
Internship
5 work days
24/7
31
Remote meeting service
5 work days
24/7
32
Excellence system
5 work days
24/7
33
Academic leaders Nomination Service
5 work days
24/7
34
Muhtam
5 work days
24/7
35
Student Clubs Management
5 work days
24/7
36
Academic job competition system
In accordance to the competition schedule
24/7
37
Clearance Letter
5 work days
24/7
38
Conference service
5 work days
24/7
39
Health Jobs Competition system
In accordance to the competition schedule
24/7
40
Teaching Load service
5 work days
24/7
41
Service Cut Leave v2.0
5 work days
24/7
42
University application (second edition)
Immediate
24/7
43
Curriculum and plans system
5 work days
24/7
44
Teaching Load Service v2
5 work days
24/7
45
Academic recommendations
5 work days
24/7
46
KKU Covid 19 Vaccination
Immediate
24/7
47
University scientific events platform
5 work days
24/7
48
Practical medical exam management service
5 work days
24/7
49
Technical service management system
10 work days
24/7
50
HUB
Immediate
24/7
51
To improve
Immediate
24/7
52
College reports
Immediate
24/7
53
KKU in
Immediate
24/7
54
Excellence Awards System
In accordance to the competition schedule
24/7
55
University Vice Presidency Labs Platform (MISPER)
Immediate
24/7
56
Approving the appointment of faculty members
5 work days
24/7
57
Human resources system
Immediate
24/7
58
mykku app digital wallet
Immediate
24/7
59
Leave system
5 work days
24/7
60
R2 conference attendance system
5 work days
24/7
61
Al-Qura'a Interactive Map
Immediate
24/7
62
R2 student transportation system
5 work days
24/7
63
R2 Student Accounting Fund
5 work days
24/7
64
Procedural Student Fund System
5 work days
24/7
65
Distinguished System - Faculty of Medicine
5 work days
24/7
67
Staff promotions
In accordance to the competition schedule
24/7
68
University Skills Bank
Immediate
24/7
69
Follow-up service
Immediate
24/7
70
Contract system
10 work days
24/7
71
Policy survey
5 work days
24/7
72
Inquiries and suggestions
3 work days
24/7
Electronic Service Level Agreement
Help and Support
King Khalid University portal includes a section for assistance and support for all university. A variety of channels are available within the portal, offering content, materials and media in various formats, in addition to detailed information and links as forms of assistance for beneficiaries. The portal administration at King Khalid University is committed to interacting and responding to inquiries received through the” Contact Us page.”
Privacy
King Khalid University portal pays great attention to user data confidentiality. Privacy and data protection is one of KKU’s main website conditions. For more information on data privacy and confidentiality (click here)
Levels of Electronic Service Delivery
Service Name
Service Execution Duration
Time for Service Availability
1
Academic profile
Immediate
24/7
2
Excellence Awards (Research Excellence)
Five work days
24/7
3
Faculty Member Promotion
Five work days
24/7
4
Vehicle entry permits service
Five work days
24/7
5
Medical city side evacuation service
Five work days
24/7
6
Collaborator account request service
Five work days
24/7
7
Services of the Agency for Educational and Academic Affairs
Five work days
24/7
8
Information technology reports
High priority (4 hours)
medium priority (working day)
low priority (3 days)
24/7
9
Reservation of facilities
5 work days
24/7
10
Students grievance
3 work days
24/7
11
Student excuse service
3 work days
24/7
12
Self-service ( food service )
Immediate
24/7
13
Gym Education Service
5 works
24/7
14
Enjaz
Immediate
24/7
15
Mobashr
5 work days
24/7
16
Electronic forms
Immediate
24/7
17
Nick Name
Immediate
24/7
18
Meeting
Immediate
24/7
19
Ceremony food service
5 work days
24/7
20
Student Transportation
5 work days
24/7
21
College evaluation
Immediate
24/7
22
Electronic Recruitment System Assistant / Associate Professor
In accordance to the competition schedule
24/7
23
The academic recruitment system for male and female teaching assistants
In accordance to the competition schedule
24/7
24
Update employee data
5 work days
24/7
25
Scientific Journal System
5 work days
24/7
26
MyKKU application
Immediate
24/7
27
Service recommendations
5 work days
24/7
28
Cultural Olympiad (internal)
5 work days
24/7
29
Cultural Olympiad ( external)
5 work days
24/7
30
Internship
5 work days
24/7
31
Remote meeting service
5 work days
24/7
32
Excellence system
5 work days
24/7
33
Academic leaders Nomination Service
5 work days
24/7
34
Muhtam
5 work days
24/7
35
Student Clubs Management
5 work days
24/7
36
Academic job competition system
In accordance to the competition schedule
24/7
37
Clearance Letter
5 work days
24/7
38
Conference service
5 work days
24/7
39
Health Jobs Competition system
In accordance to the competition schedule
24/7
40
Teaching Load service
5 work days
24/7
41
Service Cut Leave v2.0
5 work days
24/7
42
University application (second edition)
Immediate
24/7
43
Curriculum and plans system
5 work days
24/7
44
Teaching Load Service v2
5 work days
24/7
45
Academic recommendations
5 work days
24/7
46
KKU Covid 19 Vaccination
Immediate
24/7
47
University scientific events platform
5 work days
24/7
48
Practical medical exam management service
5 work days
24/7
49
Technical service management system
10 work days
24/7
50
HUB
Immediate
24/7
51
To improve
Immediate
24/7
52
College reports
Immediate
24/7
53
KKU in
Immediate
24/7
54
Excellence Awards System
In accordance to the competition schedule
24/7
55
University Vice Presidency Labs Platform (MISPER)
Immediate
24/7
56
Approving the appointment of faculty members
5 work days
24/7
57
Human resources system
Immediate
24/7
58
mykku app digital wallet
Immediate
24/7
59
Leave system
5 work days
24/7
60
R2 conference attendance system
5 work days
24/7
61
Al-Qura'a Interactive Map
Immediate
24/7
62
R2 student transportation system
5 work days
24/7
63
R2 Student Accounting Fund
5 work days
24/7
64
Procedural Student Fund System
5 work days
24/7
65
Distinguished System - Faculty of Medicine
5 work days
24/7
67
Staff promotions
In accordance to the competition schedule
24/7
68
University Skills Bank
Immediate
24/7
69
Follow-up service
Immediate
24/7
70
Contract system
10 work days
24/7
71
Policy survey
5 work days
24/7
72
Inquiries and suggestions
3 work days
24/7
Help and Support
King Khalid University portal includes a section for assistance and support for all university. A variety of channels are available within the portal, offering content, materials and media in various formats, in addition to detailed information and links as forms of assistance for beneficiaries. The portal administration at King Khalid University is committed to interacting and responding to inquiries received through the” Contact Us page.”
Privacy
King Khalid University portal pays great attention to user data confidentiality. Privacy and data protection is one of KKU’s main website conditions. For more information on data privacy and confidentiality (click here)
Levels of Electronic Service Delivery
Service Name
Service Execution Duration
Time for Service Availability
1
Academic profile
Immediate
24/7
2
Excellence Awards (Research Excellence)
Five work days
24/7
3
Faculty Member Promotion
Five work days
24/7
4
Vehicle entry permits service
Five work days
24/7
5
Medical city side evacuation service
Five work days
24/7
6
Collaborator account request service
Five work days
24/7
7
Services of the Agency for Educational and Academic Affairs
Five work days
24/7
8
Information technology reports
High priority (4 hours)
medium priority (working day)
low priority (3 days)
24/7
9
Reservation of facilities
5 work days
24/7
10
Students grievance
3 work days
24/7
11
Student excuse service
3 work days
24/7
12
Self-service ( food service )
Immediate
24/7
13
Gym Education Service
5 works
24/7
14
Enjaz
Immediate
24/7
15
Mobashr
5 work days
24/7
16
Electronic forms
Immediate
24/7
17
Nick Name
Immediate
24/7
18
Meeting
Immediate
24/7
19
Ceremony food service
5 work days
24/7
20
Student Transportation
5 work days
24/7
21
College evaluation
Immediate
24/7
22
Electronic Recruitment System Assistant / Associate Professor
In accordance to the competition schedule
24/7
23
The academic recruitment system for male and female teaching assistants
In accordance to the competition schedule
24/7
24
Update employee data
5 work days
24/7
25
Scientific Journal System
5 work days
24/7
26
MyKKU application
Immediate
24/7
27
Service recommendations
5 work days
24/7
28
Cultural Olympiad (internal)
5 work days
24/7
29
Cultural Olympiad ( external)
5 work days
24/7
30
Internship
5 work days
24/7
31
Remote meeting service
5 work days
24/7
32
Excellence system
5 work days
24/7
33
Academic leaders Nomination Service
5 work days
24/7
34
Muhtam
5 work days
24/7
35
Student Clubs Management
5 work days
24/7
36
Academic job competition system
In accordance to the competition schedule
24/7
37
Clearance Letter
5 work days
24/7
38
Conference service
5 work days
24/7
39
Health Jobs Competition system
In accordance to the competition schedule
24/7
40
Teaching Load service
5 work days
24/7
41
Service Cut Leave v2.0
5 work days
24/7
42
University application (second edition)
Immediate
24/7
43
Curriculum and plans system
5 work days
24/7
44
Teaching Load Service v2
5 work days
24/7
45
Academic recommendations
5 work days
24/7
46
KKU Covid 19 Vaccination
Immediate
24/7
47
University scientific events platform
5 work days
24/7
48
Practical medical exam management service
5 work days
24/7
49
Technical service management system
10 work days
24/7
50
HUB
Immediate
24/7
51
To improve
Immediate
24/7
52
College reports
Immediate
24/7
53
KKU in
Immediate
24/7
54
Excellence Awards System
In accordance to the competition schedule
24/7
55
University Vice Presidency Labs Platform (MISPER)
Immediate
24/7
56
Approving the appointment of faculty members
5 work days
24/7
57
Human resources system
Immediate
24/7
58
mykku app digital wallet
Immediate
24/7
59
Leave system
5 work days
24/7
60
R2 conference attendance system
5 work days
24/7
61
Al-Qura'a Interactive Map
Immediate
24/7
62
R2 student transportation system
5 work days
24/7
63
R2 Student Accounting Fund
5 work days
24/7
64
Procedural Student Fund System
5 work days
24/7
65
Distinguished System - Faculty of Medicine
5 work days
24/7
67
Staff promotions
In accordance to the competition schedule
24/7
68
University Skills Bank
Immediate
24/7
69
Follow-up service
Immediate
24/7
70
Contract system
10 work days
24/7
71
Policy survey
5 work days
24/7
72
Inquiries and suggestions
3 work days
24/7
Privacy
King Khalid University portal pays great attention to user data confidentiality. Privacy and data protection is one of KKU’s main website conditions. For more information on data privacy and confidentiality (click here)
Levels of Electronic Service Delivery
Service Name
Service Execution Duration
Time for Service Availability
1
Academic profile
Immediate
24/7
2
Excellence Awards (Research Excellence)
Five work days
24/7
3
Faculty Member Promotion
Five work days
24/7
4
Vehicle entry permits service
Five work days
24/7
5
Medical city side evacuation service
Five work days
24/7
6
Collaborator account request service
Five work days
24/7
7
Services of the Agency for Educational and Academic Affairs
Five work days
24/7
8
Information technology reports
High priority (4 hours)
medium priority (working day)
low priority (3 days)
24/7
9
Reservation of facilities
5 work days
24/7
10
Students grievance
3 work days
24/7
11
Student excuse service
3 work days
24/7
12
Self-service ( food service )
Immediate
24/7
13
Gym Education Service
5 works
24/7
14
Enjaz
Immediate
24/7
15
Mobashr
5 work days
24/7
16
Electronic forms
Immediate
24/7
17
Nick Name
Immediate
24/7
18
Meeting
Immediate
24/7
19
Ceremony food service
5 work days
24/7
20
Student Transportation
5 work days
24/7
21
College evaluation
Immediate
24/7
22
Electronic Recruitment System Assistant / Associate Professor
In accordance to the competition schedule
24/7
23
The academic recruitment system for male and female teaching assistants
In accordance to the competition schedule
24/7
24
Update employee data
5 work days
24/7
25
Scientific Journal System
5 work days
24/7
26
MyKKU application
Immediate
24/7
27
Service recommendations
5 work days
24/7
28
Cultural Olympiad (internal)
5 work days
24/7
29
Cultural Olympiad ( external)
5 work days
24/7
30
Internship
5 work days
24/7
31
Remote meeting service
5 work days
24/7
32
Excellence system
5 work days
24/7
33
Academic leaders Nomination Service
5 work days
24/7
34
Muhtam
5 work days
24/7
35
Student Clubs Management
5 work days
24/7
36
Academic job competition system
In accordance to the competition schedule
24/7
37
Clearance Letter
5 work days
24/7
38
Conference service
5 work days
24/7
39
Health Jobs Competition system
In accordance to the competition schedule
24/7
40
Teaching Load service
5 work days
24/7
41
Service Cut Leave v2.0
5 work days
24/7
42
University application (second edition)
Immediate
24/7
43
Curriculum and plans system
5 work days
24/7
44
Teaching Load Service v2
5 work days
24/7
45
Academic recommendations
5 work days
24/7
46
KKU Covid 19 Vaccination
Immediate
24/7
47
University scientific events platform
5 work days
24/7
48
Practical medical exam management service
5 work days
24/7
49
Technical service management system
10 work days
24/7
50
HUB
Immediate
24/7
51
To improve
Immediate
24/7
52
College reports
Immediate
24/7
53
KKU in
Immediate
24/7
54
Excellence Awards System
In accordance to the competition schedule
24/7
55
University Vice Presidency Labs Platform (MISPER)
Immediate
24/7
56
Approving the appointment of faculty members
5 work days
24/7
57
Human resources system
Immediate
24/7
58
mykku app digital wallet
Immediate
24/7
59
Leave system
5 work days
24/7
60
R2 conference attendance system
5 work days
24/7
61
Al-Qura'a Interactive Map
Immediate
24/7
62
R2 student transportation system
5 work days
24/7
63
R2 Student Accounting Fund
5 work days
24/7
64
Procedural Student Fund System
5 work days
24/7
65
Distinguished System - Faculty of Medicine
5 work days
24/7
67
Staff promotions
In accordance to the competition schedule
24/7
68
University Skills Bank
Immediate
24/7
69
Follow-up service
Immediate
24/7
70
Contract system
10 work days
24/7
71
Policy survey
5 work days
24/7
72
Inquiries and suggestions
3 work days
24/7
Levels of Electronic Service Delivery
|
|
Service Name |
Service Execution Duration |
Time for Service Availability |
|
1 |
Academic profile |
Immediate |
24/7 |
|
2 |
Excellence Awards (Research Excellence) |
Five work days |
24/7 |
|
3 |
Faculty Member Promotion |
Five work days |
24/7 |
|
4 |
Vehicle entry permits service |
Five work days |
24/7 |
|
5 |
Medical city side evacuation service |
Five work days |
24/7 |
|
6 |
Collaborator account request service |
Five work days |
24/7 |
|
7 |
Services of the Agency for Educational and Academic Affairs |
Five work days |
24/7 |
|
8 |
Information technology reports |
High priority (4 hours)
medium priority (working day)
low priority (3 days) |
24/7 |
|
9 |
Reservation of facilities |
5 work days |
24/7 |
|
10 |
Students grievance |
3 work days |
24/7 |
|
11 |
Student excuse service |
3 work days |
24/7 |
|
12 |
Self-service ( food service ) |
Immediate |
24/7 |
|
13 |
Gym Education Service |
5 works |
24/7 |
|
14 |
Enjaz |
Immediate |
24/7 |
|
15 |
Mobashr |
5 work days |
24/7 |
|
16 |
Electronic forms |
Immediate |
24/7 |
|
17 |
Nick Name |
Immediate |
24/7 |
|
18 |
Meeting |
Immediate |
24/7 |
|
19 |
Ceremony food service |
5 work days |
24/7 |
|
20 |
Student Transportation |
5 work days |
24/7 |
|
21 |
College evaluation |
Immediate |
24/7 |
|
22 |
Electronic Recruitment System Assistant / Associate Professor |
In accordance to the competition schedule |
24/7 |
|
23 |
The academic recruitment system for male and female teaching assistants |
In accordance to the competition schedule |
24/7 |
|
24 |
Update employee data |
5 work days |
24/7 |
|
25 |
Scientific Journal System |
5 work days |
24/7 |
|
26 |
MyKKU application |
Immediate |
24/7 |
|
27 |
Service recommendations |
5 work days |
24/7 |
|
28 |
Cultural Olympiad (internal) |
5 work days |
24/7 |
|
29 |
Cultural Olympiad ( external) |
5 work days |
24/7 |
|
30 |
Internship |
5 work days |
24/7 |
|
31 |
Remote meeting service |
5 work days |
24/7 |
|
32 |
Excellence system |
5 work days |
24/7 |
|
33 |
Academic leaders Nomination Service |
5 work days |
24/7 |
|
34 |
Muhtam |
5 work days |
24/7 |
|
35 |
Student Clubs Management |
5 work days |
24/7 |
|
36 |
Academic job competition system |
In accordance to the competition schedule |
24/7 |
|
37 |
Clearance Letter |
5 work days |
24/7 |
|
38 |
Conference service |
5 work days |
24/7 |
|
39 |
Health Jobs Competition system |
In accordance to the competition schedule |
24/7 |
|
40 |
Teaching Load service |
5 work days |
24/7 |
|
41 |
Service Cut Leave v2.0 |
5 work days |
24/7 |
|
42 |
University application (second edition) |
Immediate |
24/7 |
|
43 |
Curriculum and plans system |
5 work days |
24/7 |
|
44 |
Teaching Load Service v2 |
5 work days |
24/7 |
|
45 |
Academic recommendations |
5 work days |
24/7 |
|
46 |
KKU Covid 19 Vaccination |
Immediate |
24/7 |
|
47 |
University scientific events platform |
5 work days |
24/7 |
|
48 |
Practical medical exam management service |
5 work days |
24/7 |
|
49 |
Technical service management system |
10 work days |
24/7 |
|
50 |
HUB |
Immediate |
24/7 |
|
51 |
To improve |
Immediate |
24/7 |
|
52 |
College reports |
Immediate |
24/7 |
|
53 |
KKU in |
Immediate |
24/7 |
|
54 |
Excellence Awards System |
In accordance to the competition schedule |
24/7 |
|
55 |
University Vice Presidency Labs Platform (MISPER) |
Immediate |
24/7 |
|
56 |
Approving the appointment of faculty members |
5 work days |
24/7 |
|
57 |
Human resources system |
Immediate |
24/7 |
|
58 |
mykku app digital wallet |
Immediate |
24/7 |
|
59 |
Leave system |
5 work days |
24/7 |
|
60 |
R2 conference attendance system |
5 work days |
24/7 |
|
61 |
Al-Qura'a Interactive Map |
Immediate |
24/7 |
|
62 |
R2 student transportation system |
5 work days |
24/7 |
|
63 |
R2 Student Accounting Fund |
5 work days |
24/7 |
|
64 |
Procedural Student Fund System |
5 work days |
24/7 |
|
65 |
Distinguished System - Faculty of Medicine |
5 work days |
24/7 |
|
67 |
Staff promotions |
In accordance to the competition schedule |
24/7 |
|
68 |
University Skills Bank |
Immediate |
24/7 |
|
69 |
Follow-up service |
Immediate |
24/7 |
|
70 |
Contract system |
10 work days |
24/7 |
|
71 |
Policy survey |
5 work days |
24/7 |
|
72 |
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