An official government website affiliated with the Government of the Kingdom of Saudi Arabia

kku
Official Saudi government website links end with edu.sa
All official educational website links in the Kingdom of Saudi Arabia end with .sch.sa or .edu.sa
kku
Government websites use the HTTPS protocol for encryption and security.
Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.
kku
Registered with the Digital Government Authority under the number:
20230103200
kku
kkuContact UskkuSearch
kkuEnglish
  • عربي
  • English
  • 繁體中文
  • Français
  • Español
MyKKU Serviceskku

  • About KKU
    Leadership MessageAbout UniversityGeneral Regulations and PoliciesCooperation AgreementOffers and Partnerships
  • University President
    PresidentPresident OfficeAffiliated Entities
  • Vice Presidency
    Administrative AffairsBusiness and Community PartnershipPostgraduate Studies and ResearchEducational Affairs
  • Supporting Deanships
    Quality and DevelopmentResearch and Graduate StudiesE-ServicesStudent AffairsAdmission
  • Administrative Centers
    English LanguageEntrepreneurshipDocuments and ArchivesAssessment and EvaluationBeneficiary CareDesign ThinkingStudent Care and Counseling
  • Institutes, Offices, Endowments and Committees
    Executive OfficeInstitute of Studies and Consulting ServicesAfaq NewspaperEndowmentsInternational Advisory BoardData Office
  • Administrations
    E-LearningInformation TechnologyKnowledge ResourcesCybersecurityInstitutional CommunicationHuman ResourcesInternational StudentsFinancial AffairsInvestmentPlanning and BudgetInternal AuditLegal AffairsStrategy and InitiativeProjectsEducational ServicesUniversity SecurityCooperation ManagementRisk Management and Business ContinuityScientific PublishingInventory ControlAlternative RevenuesAdministrative CommunicationsVolunteering and Community PartnershipScholarshipGeneral FacilitiesUniversity Property
  • Bachelor's and Diploma Degrees
    Bachelor's Programs (Full-Time)Diploma to Bachelor Degree(Bridging Path)Programs GuideStudent GuideStudy and Test RegulationsAdmission Guide
  • Applied Diploma Programs
    Diploma Programs (Full-Time)Programs Guide
  • Postgraduate Studies
    Admission to Postgraduate Programs
  • Scientific Journals
    Saudi Scientific Association for TeachersHealth SciencesHistorical and Cultural StudiesHumanitiesIslamic Sciences and StudiesEducational SciencesLanguage StudiesMoney and BusinessEngineering and Built EnvironmentBasic and Applied Sciences
  • Scientific Associations
    Statistical SciencesSaudi Society for Medical EducationSaudi Scientific Association for TeacherSaudi Physics SocietySaudi Society of Governance
  • Research Centers
    Advanced Materials and SciencePrince Sultan for Environment and TourismAsir Tourism and EconomicsBee ProductsHealth and MedicineEngineering and Technical InnovationsHumanities and Philosophical StudiesArtificial IntelligenceAsir History
  • Research Services
    Central LibraryScientific Research PortalResearch Repository
  • The Repository of Researches and Thesis Papers
    The Thesis' Papers GuideThe Digital Repository of Researches
  • Literary and Humanitarian Colleges
    Shariah and Fundamentals of ReligionEducationArts and HumanitiesLanguages and TranslationLawTourism and HospitalityCulture and Arts in Rijal Alma'a
  • Scientific Colleges
    BusinessEngineeringSciencesComputer ScienceArchitecture and Planning
  • Applied Colleges
    Applied CollegeApplied College in Khamis MushaitApplied College in Muhail AsirApplied College in Rijal Alma'aApplied College in Dhahran Al-JanoubApplied College in TanomahApplied College in Sarat AbidahApplied College in Al-Majardah
  • Health Colleges
    MedicinePharmacyDentistryApplied Medical SciencesNursing in Muhail AsirApplied Medical Sciences in Muhail AsirApplied Medical Sciences in Khamis MushaitNursingNursing in Khamis Mushait
  • kku
    • University
        University
      • About KKU
        Leadership MessageAbout UniversityGeneral Regulations and PoliciesCooperation AgreementOffers and Partnerships
      • University President
        PresidentPresident OfficeAffiliated Entities
      • Vice Presidency
        Administrative AffairsBusiness and Community PartnershipPostgraduate Studies and ResearchEducational Affairs
      • Supporting Deanships
        Quality and DevelopmentResearch and Graduate StudiesE-ServicesStudent AffairsAdmission
      • Administrative Centers
        English LanguageEntrepreneurshipDocuments and ArchivesAssessment and EvaluationBeneficiary CareDesign ThinkingStudent Care and Counseling
      • Institutes, Offices, Endowments and Committees
        Executive OfficeInstitute of Studies and Consulting ServicesAfaq NewspaperEndowmentsInternational Advisory BoardData Office
      • Administrations
        E-LearningInformation TechnologyKnowledge ResourcesCybersecurityInstitutional CommunicationHuman ResourcesInternational StudentsFinancial AffairsInvestmentPlanning and BudgetInternal AuditLegal AffairsStrategy and InitiativeProjectsEducational ServicesUniversity SecurityCooperation ManagementRisk Management and Business ContinuityScientific PublishingInventory ControlAlternative RevenuesAdministrative CommunicationsVolunteering and Community PartnershipScholarshipGeneral FacilitiesUniversity Property
    • Admission
        Admission
      • Bachelor's and Diploma Degrees
        Bachelor's Programs (Full-Time)Diploma to Bachelor Degree(Bridging Path)Programs GuideStudent GuideStudy and Test RegulationsAdmission Guide
      • Applied Diploma Programs
        Diploma Programs (Full-Time)Programs Guide
      • Postgraduate Studies
        Admission to Postgraduate Programs
    • Research
        Research
      • Scientific Journals
        Saudi Scientific Association for TeachersHealth SciencesHistorical and Cultural StudiesHumanitiesIslamic Sciences and StudiesEducational SciencesLanguage StudiesMoney and BusinessEngineering and Built EnvironmentBasic and Applied Sciences
      • Scientific Associations
        Statistical SciencesSaudi Society for Medical EducationSaudi Scientific Association for TeacherSaudi Physics SocietySaudi Society of Governance
      • Research Centers
        Advanced Materials and SciencePrince Sultan for Environment and TourismAsir Tourism and EconomicsBee ProductsHealth and MedicineEngineering and Technical InnovationsHumanities and Philosophical StudiesArtificial IntelligenceAsir History
      • Research Services
        Central LibraryScientific Research PortalResearch Repository
      • The Repository of Researches and Thesis Papers
        The Thesis' Papers GuideThe Digital Repository of Researches
    • Colleges
        Colleges
      • Literary and Humanitarian Colleges
        Shariah and Fundamentals of ReligionEducationArts and HumanitiesLanguages and TranslationLawTourism and HospitalityCulture and Arts in Rijal Alma'a
      • Scientific Colleges
        BusinessEngineeringSciencesComputer ScienceArchitecture and Planning
      • Applied Colleges
        Applied CollegeApplied College in Khamis MushaitApplied College in Muhail AsirApplied College in Rijal Alma'aApplied College in Dhahran Al-JanoubApplied College in TanomahApplied College in Sarat AbidahApplied College in Al-Majardah
      • Health Colleges
        MedicinePharmacyDentistryApplied Medical SciencesNursing in Muhail AsirApplied Medical Sciences in Muhail AsirApplied Medical Sciences in Khamis MushaitNursingNursing in Khamis Mushait
    • KKU Life
    MyKKU Services
    Overview
    • Jobs Announcements
    • Beneficiary Experience Evaluation
    • Electronic Participation
    • Electronic Service Level Agreement
    • Knowledge Management System
    • Information Security
    Overview
    • Accessibility
    • The Institutional Identity Guide
    • The Visual Identity Guide
    • Safety Guide
    • Open Sources
    • liberty of Information
    • Customer Charter
    Support and Assistance
    • FAQ
    • Accessibility Report
    • Beneficiary Care Center
    • IT Reports
    • Report Corruption
    • Information Security Reports
    • Make a Complaint
    • Direct Communication: 0172418000
    • Email Support: mubasher@kku.edu.sa
    Related Links
    • Vision 2030
    • Unified National Platform
    • Digital Government Authority
    • National Cybersecurity Authority
    • Saudi Data & AI Authority
    Follow Us
    kkukkukkukku
    Download MyKKU Mobile App
    kkukku
    • Regulations and Conditions
    • Privacy Policy
    • Site Map
    Copyright © King Khalid University © 2025
    kku
    vision 2030
    HomePortfolios

    Electronic Service Level Agreement - King Khalid University

    kkuElectronic Service Level Agreement

    kkukku

    In line with the King Khalid University’s direction to offer quality services and aligning with the Ministry of Education’s vision to provide user satisfaction through offering a variety of services in the most accessible and user-friendly way available to users during week days, users are there for  obligated to commit to the requirements and conditions of every service  as set in the service manual. Manuals are to be update accordingly for more information (click here)

    kkuHelp and Support

    kkukku

    King Khalid University portal includes a section for assistance and support for all  university.  A variety of channels are available  within the portal, offering  content, materials and media in various formats, in addition to detailed information and links as forms of assistance for beneficiaries. The  portal  administration at King Khalid University is committed to interacting and responding to inquiries received through the” Contact Us page.”

    kkuPrivacy

    kkukku

    King Khalid University portal pays great attention to user data confidentiality.  Privacy  and data protection is one of KKU’s main website conditions. For more information on data  privacy and confidentiality  (click here)

    kkuLevels of Electronic Service Delivery

    kkukku

    Service Name

    Service Execution Duration

     Time for Service Availability

    1

    Academic profile

    Immediate

    24/7

    2

    Excellence Awards (Research Excellence)

    Five work days

    24/7

    3

    Faculty Member Promotion

    Five work days

    24/7

    4

    Vehicle entry permits service

    Five work days

    24/7

    5

    Medical city side evacuation service

    Five work days

    24/7

    6

    Collaborator account request service

    Five work days

    24/7

    7

    Services of the Agency for Educational and Academic Affairs

    Five work days

    24/7

    8

    Information technology reports

    High priority (4 hours)

    medium priority (working day)

    low priority (3 days)

    24/7

    9

    Reservation of facilities

    5 work days

    24/7

    10

     Students grievance

    3 work days

    24/7

    11

    Student excuse service

    3 work days

    24/7

    12

    Self-service ( food service )

    Immediate

    24/7

    13

    Gym Education Service

    5 works

    24/7

    14

    Enjaz

    Immediate

    24/7

    15

    Mobashr

    5 work days

    24/7

    16

    Electronic forms

    Immediate

    24/7

    17

    Nick Name

    Immediate

    24/7

    18

    Meeting

    Immediate

    24/7

    19

    Ceremony food service

    5 work days

    24/7

    20

    Student Transportation

    5 work days

    24/7

    21

    College evaluation

    Immediate

    24/7

    22

    Electronic Recruitment System Assistant / Associate Professor

     In accordance  to the competition schedule

    24/7

    23

    The academic recruitment system for male and female teaching assistants

    In accordance  to the competition schedule

    24/7

    24

    Update employee data

    5 work days

    24/7

    25

    Scientific Journal System

    5 work days

    24/7

    26

    MyKKU application

    Immediate

    24/7

    27

    Service recommendations

    5 work days

    24/7

    28

     Cultural Olympiad (internal)

    5 work days

    24/7

    29

    Cultural Olympiad ( external)

    5 work days

    24/7

    30

    Internship

    5 work days

    24/7

    31

    Remote meeting service

    5 work days

    24/7

    32

    Excellence system

    5 work days

    24/7

    33

    Academic leaders Nomination Service

    5 work days

    24/7

    34

     Muhtam

    5 work days

    24/7

    35

    Student Clubs Management

    5 work days

    24/7

    36

    Academic job competition system

    In accordance  to the competition schedule

    24/7

    37

    Clearance Letter

    5 work days

    24/7

    38

    Conference service

    5 work days

    24/7

    39

    Health Jobs  Competition system

    In accordance  to the competition schedule

    24/7

    40

    Teaching Load service

    5 work days

    24/7

    41

    Service Cut Leave v2.0

    5 work days

    24/7

    42

    University application (second edition)

    Immediate

    24/7

    43

    Curriculum and plans system

    5 work days

    24/7

    44

    Teaching Load Service v2

    5 work days

    24/7

    45

    Academic recommendations

    5 work days

    24/7

    46

    KKU Covid 19 Vaccination

    Immediate

    24/7

    47

    University scientific events platform

    5 work days

    24/7

    48

    Practical medical exam management service

    5 work days

    24/7

    49

    Technical service management system

    10 work days

    24/7

    50

    HUB

    Immediate

    24/7

    51

    To improve

    Immediate

    24/7

    52

    College reports

    Immediate

    24/7

    53

    KKU in

    Immediate

    24/7

    54

    Excellence Awards System

    In accordance  to the competition schedule

    24/7

    55

    University Vice Presidency Labs Platform (MISPER)

    Immediate

    24/7

    56

    Approving the appointment of faculty members

    5 work days

    24/7

    57

    Human resources system

    Immediate

    24/7

    58

    mykku app digital wallet

    Immediate

    24/7

    59

    Leave system

    5 work days

    24/7

    60

    R2 conference attendance system

    5 work days

    24/7

    61

    Al-Qura'a Interactive Map

    Immediate

    24/7

    62

    R2 student transportation system

    5 work days

    24/7

    63

    R2 Student Accounting Fund

    5 work days

    24/7

    64

    Procedural Student Fund System

    5 work days

    24/7

    65

    Distinguished System - Faculty of Medicine

    5 work days

    24/7

    67

    Staff promotions

    In accordance  to the competition schedule

    24/7

    68

    University Skills Bank

    Immediate

    24/7

    69

    Follow-up service

    Immediate

    24/7

    70

    Contract system

    10 work days

    24/7

    71

    Policy survey

    5 work days

    24/7

    72

    Inquiries and suggestions

    3 work days

    24/7

    Last Modified Date: 15/07/2025 - 08:14 am Saudi Arabia Time

    Electronic Service Level Agreement