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  • About KKU
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  • Bachelor's and Diploma Degrees
    Preparatory Program Admission RequestRehabilitation Program Admission RequestBachelor's Programs (Full-Time)Programs GuideStudent GuideStudy and Test RegulationsAdmission Guide
  • Applied Diploma Programs
    Applied Diploma Admission RequestDiploma Programs (Full-Time)Programs Guide
  • Postgraduate Studies
    Admission to Postgraduate Programs

  • Scientific Journals
    Saudi Scientific Association for TeachersHealth SciencesHistorical and Cultural StudiesHumanitiesIslamic Sciences and StudiesEducational SciencesLanguage StudiesMoney and BusinessEngineering and Built EnvironmentBasic and Applied Sciences
  • Scientific Associations
    Statistical SciencesSaudi Society for Medical EducationSaudi Scientific Association for TeacherSaudi Physics SocietySaudi Society of Governance
  • Research Centers
    Advanced Materials and SciencePrince Sultan for Environment and TourismAsir Tourism and EconomicsBee ProductsHealth and MedicineEngineering and Technical InnovationsHumanities and Philosophical StudiesArtificial IntelligenceAsir History
  • Research Services
    Central LibraryScientific Research PortalResearch Repository
  • The Repository of Researches and Thesis Papers
    The Thesis' Papers GuideThe Digital Repository of Researches

  • Literary and Humanitarian Colleges
    Shariah and Fundamentals of ReligionEducationArts and HumanitiesLanguages and TranslationLawTourism and HospitalityCulture and Arts in Rijal Alma'a
  • Scientific Colleges
    BusinessEngineeringSciencesComputer ScienceArchitecture and Planning
  • Applied Colleges
    Applied CollegeApplied College in Khamis MushaitApplied College in Muhail AsirApplied College in Rijal Alma'aApplied College in Dhahran Al-JanoubApplied College in TanomahApplied College in Sarat AbidahApplied College in Al-Majardah
  • Health Colleges
    MedicinePharmacyDentistryApplied Medical SciencesNursing in Muhail AsirApplied Medical Sciences in Muhail AsirApplied Medical Sciences in Khamis MushaitNursingNursing in Khamis Mushait

    • kku
    • University
        University
      • About KKU
        Leadership MessageAbout UniversityGeneral Regulations and PoliciesCooperation AgreementOffers and Partnerships
      • University President
        PresidentPresident OfficeAffiliated Entities
      • Vice Presidency
        Administrative AffairsBusiness and Community PartnershipPostgraduate Studies and ResearchEducational Affairs
      • Supporting Deanships
        Quality and DevelopmentResearch and Graduate StudiesE-ServicesStudent AffairsAdmission
      • Administrative Centers
        English LanguageEntrepreneurshipDocuments and ArchivesAssessment and EvaluationBeneficiary CareDesign ThinkingStudent Care and Counseling
      • Institutes, Offices, Endowments and Committees
        Executive OfficeInstitute of Studies and Consulting ServicesAfaq NewspaperEndowmentsInternational Advisory BoardData Office
      • Administrations
        E-LearningInformation TechnologyKnowledge ResourcesCybersecurityInstitutional CommunicationHuman ResourcesInternational StudentsFinancial AffairsInvestmentPlanning and BudgetInternal AuditLegal AffairsStrategy and InitiativeProjectsEducational ServicesUniversity SecurityCooperation ManagementRisk Management and Business ContinuityScientific PublishingInventory ControlAlternative RevenuesAdministrative CommunicationsVolunteering and Community PartnershipScholarshipGeneral FacilitiesUniversity Property
    • Admission
        Admission
      • Bachelor's and Diploma Degrees
        Preparatory Program Admission RequestRehabilitation Program Admission RequestBachelor's Programs (Full-Time)Programs GuideStudent GuideStudy and Test RegulationsAdmission Guide
      • Applied Diploma Programs
        Applied Diploma Admission RequestDiploma Programs (Full-Time)Programs Guide
      • Postgraduate Studies
        Admission to Postgraduate Programs
    • Research
        Research
      • Scientific Journals
        Saudi Scientific Association for TeachersHealth SciencesHistorical and Cultural StudiesHumanitiesIslamic Sciences and StudiesEducational SciencesLanguage StudiesMoney and BusinessEngineering and Built EnvironmentBasic and Applied Sciences
      • Scientific Associations
        Statistical SciencesSaudi Society for Medical EducationSaudi Scientific Association for TeacherSaudi Physics SocietySaudi Society of Governance
      • Research Centers
        Advanced Materials and SciencePrince Sultan for Environment and TourismAsir Tourism and EconomicsBee ProductsHealth and MedicineEngineering and Technical InnovationsHumanities and Philosophical StudiesArtificial IntelligenceAsir History
      • Research Services
        Central LibraryScientific Research PortalResearch Repository
      • The Repository of Researches and Thesis Papers
        The Thesis' Papers GuideThe Digital Repository of Researches
    • Colleges
        Colleges
      • Literary and Humanitarian Colleges
        Shariah and Fundamentals of ReligionEducationArts and HumanitiesLanguages and TranslationLawTourism and HospitalityCulture and Arts in Rijal Alma'a
      • Scientific Colleges
        BusinessEngineeringSciencesComputer ScienceArchitecture and Planning
      • Applied Colleges
        Applied CollegeApplied College in Khamis MushaitApplied College in Muhail AsirApplied College in Rijal Alma'aApplied College in Dhahran Al-JanoubApplied College in TanomahApplied College in Sarat AbidahApplied College in Al-Majardah
      • Health Colleges
        MedicinePharmacyDentistryApplied Medical SciencesNursing in Muhail AsirApplied Medical Sciences in Muhail AsirApplied Medical Sciences in Khamis MushaitNursingNursing in Khamis Mushait
    • KKU Life
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    • Electronic Service Level Agreement
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    • Direct Communication: 0172418000
    • Email Support: mubasher@kku.edu.sa
    Related Links
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    Copyright © King Khalid University © 2025
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    vision 2030
    Electronic Service Level Agreement
    Portfolios

    Electronic Service Level Agreement - King Khalid University

    kkuElectronic Service Level Agreement

    kkukku

    In line with the King Khalid University’s direction to offer quality services and aligning with the Ministry of Education’s vision to provide user satisfaction through offering a variety of services in the most accessible and user-friendly way available to users during week days, users are there for  obligated to commit to the requirements and conditions of every service  as set in the service manual. Manuals are to be update accordingly for more information (click here)

    kkuHelp and Support

    kkukku

    King Khalid University portal includes a section for assistance and support for all  university.  A variety of channels are available  within the portal, offering  content, materials and media in various formats, in addition to detailed information and links as forms of assistance for beneficiaries. The  portal  administration at King Khalid University is committed to interacting and responding to inquiries received through the” Contact Us page.”

    kkuPrivacy

    kkukku

    King Khalid University portal pays great attention to user data confidentiality.  Privacy  and data protection is one of KKU’s main website conditions. For more information on data  privacy and confidentiality  (click here)

    kkuLevels of Electronic Service Delivery

    kkukku

     

    No.

    		Service NameService Execution TimeService Availability Time
    1Self-Service PortalImmediate24/7
    2Leave Request5 working days24/7
    3Custody Transfer Request5 working days24/7
    4Secondment Request5 working days24/7
    5Employee Card Requests5 working days24/7
    6Performance Charter5 working days24/7
    7Performance Evaluation5 working days24/7
    8Insurance Request Registration5 working days24/7
    9Employee Financial Inquiries5 working days24/7
    10Job Data Inquiry5 working days24/7
    11Personal Data Inquiry5 working days24/7
    12Qualifications Inquiry5 working days24/7
    13Training Courses Inquiry5 working days24/7
    14Personal Documents Inquiry5 working days24/7
    15Custody Items Inquiry5 working days24/7
    16Leave Inquiry5 working days24/7
    17Academia Portal5 working days24/7
    18Applied Diploma Admission Request5 working days24/7
    19Bachelor’s Admission Request for Saudi Students5 working days24/7
    20Graduate Studies Admission Request5 working days24/7
    21Bachelor’s Completion Request for Diploma Holders5 working days24/7
    22Transfer Request to King Khalid University5 working days24/7
    23Student Plan5 working days24/7
    24Academic Record5 working days24/7
    25Official Documents5 working days24/7
    26Tawasul (Contact)5 working days24/7
    27My Schedule5 working days24/7
    28Academic FileImmediate24/7
    29Excellence Rewards (Research Excellence)5 working days24/7
    30Faculty Promotions5 working days24/7
    31Vehicle Entry Permit Service5 working days24/7
    32Medical City Clearance Service5 working days24/7
    33Collaborator Account Request Service5 working days24/7
    34Vice Presidency for Educational & Academic Affairs Services5 working days24/7
    35IT Tickets (High: 4 hours, Medium: 1 business day, Low: 3 days) 24/7
    36Facility Booking5 working days24/7
    37Student Grievance (Huquq System)5 working days24/7
    38Student Excuse Service3 working days24/7
    39Self-Vending Service (Catering)Immediate24/7
    40Field Education Service5 working days24/7
    41InjazImmediate24/7
    42Mubasher5 working days24/7
    43Electronic FormsImmediate24/7
    44Alias NameImmediate24/7
    45SocialImmediate24/7
    46Event Catering3 working days24/7
    47University Transportation for Female Students5 working days24/7
    48College EvaluationImmediate24/7
    49E-Recruitment System — Assistant/Associate ProfessorAccording to the competition schedule24/7
    50Academic E-Recruitment — Teaching AssistantsAccording to the competition schedule24/7
    51Employee Data Update5 working days24/7
    52Scientific Journals System2 months24/7
    53myKKU ApplicationImmediate24/7
    54Internal Cultural Olympiad5 working days24/7
    55External Cultural Olympiad5 working days24/7
    56Internship5 working days24/7
    57Liqaa Service (Remote Appointment)5 working days24/7
    58Nomination for Academic Leadership Service5 working days24/7
    59Student Clubs Management5 working days24/7
    60Academic Job Competition SystemAccording to the competition schedule24/7
    61Clearance Service V2.05 working days24/7
    62Conferences Service5 working days24/7
    63Teaching Load Service5 working days24/7
    64Leave Interruption Service V2.05 working days24/7
    65University Application (Second Version)Immediate24/7
    66Study Plans and Curricula System5 working days24/7
    67Teaching Load Service V2.05 working days24/7
    68Academic Recommendations5 working days24/7
    69KKU Covid19 VaccinationImmediate24/7
    70University Scientific Events Platform5 working days24/7
    71Practical Medical Exams Management Service5 working days24/7
    72Technical Services Management System10 working days24/7
    73HUBImmediate24/7
    74TahseenImmediate24/7
    75College ReportsImmediate24/7
    76KKU inImmediate24/7
    77Excellence Awards SystemAccording to the award schedule24/7
    78University Agency Labs Platform (Misbar)Immediate24/7
    79Approval of Faculty Appointments5 working days24/7
    80Human Resources SystemImmediate24/7
    81Digital Wallet for myKKU AppImmediate24/7
    82Leaves System5 working days24/7
    83Conference Attendance System R25 working days24/7
    84Interactive Al-Faraa MapImmediate24/7
    85Student Transport System R25 working days24/7
    86Internship System — College of Medicine5 working days24/7
    87Employee PromotionsAccording to the promotions schedule24/7
    88University Skills BankImmediate24/7
    89Contracting System10 working days24/7
    90Policy Survey5 working days24/7
    91Inquiries and Suggestions3 working days24/7
    92Beneficiary Voice Platform10 working days24/7
    93Research Ethics Platform on Living Organisms1 month24/7
    94Cybersecurity General PoliciesImmediate24/7
    95Tanfith PlatformImmediate24/7
    96Muhtam Housing System5 working days24/7
    97Muhtam Procedural System10 working days24/7
    98Student Fund10 working days24/7
    99Security Survey15 working days24/7
    100Question BanksImmediate24/7
    101National Single Sign-On ServicesImmediate24/7
    102Unified Login PortalImmediate24/7
    103Medical City Tickets5 working days24/7
    104Labs ManagementImmediate24/7
    105Deanship of E-Transactions Training Initiative15 working days24/7
    106Muhtam for Human Resources5 working days24/7
    107HR Support Services5 working days24/7
    108Muhtam Financial SystemImmediate24/7
    109Accounting System5 working days24/7
    110Entry PermitsImmediate24/7
    111Administrative Jobs Promotions System1 month24/7
    112Cybersecurity Communication Platform10 working days24/7
    113Student Affairs Deanship Recruitment System15 working days24/7
    114Medical City E-Recruitment Portal15 working days24/7
    115Internship — College of Applied Medical Sciences10 working days24/7
    116Booking Specialized and Standardized TestsImmediate24/7
    117Learning Management System10 days24/7
    118Open Data PlatformImmediate24/7
    119Facilities10 days24/7
    120Wasl10 days24/7
    121Smart StudyImmediate24/7
    122Registration in Al-Soudah English Language Development Program5 working days24/7
    123Scientific References Checking PlatformImmediate24/7
    124MubadroonImmediate24/7
    125MeerasImmediate24/7
    126Knowledge CenterImmediate24/7
    127Ihtirafi (Professional)5 working days24/7
    128Innovation and Creativity Contest for Deanship Staff5 working days24/7
    129Graduation Ceremony InvitationsImmediate24/7
    130About the University and Its HistoryImmediate24/7
    131Service and Procedure Automation IndicatorsImmediate24/7
    132Fikrah (Idea)5 working days24/7
    133Follow-up of Official Transactions5 working days24/7
    134Flexible Learning Pathways5 working days24/7
    135FateenImmediate24/7
    136Digital Transformation Strategy Follow-up5 working days24/7
    137NewsletterImmediate24/7
    138Osoul (Assets)Immediate24/7
    139Ajawid Platform5 working days24/7
    140Issuing Blockchain-Verified CertificatesImmediate24/7
    141Electronic Forms — Second EditionImmediate24/7
    142Question BankImmediate24/7
    143Raseen10 days24/7
    144A+ Service — Knowledge SharingImmediate24/7
    145Scholarship Services — Beneficiary Link5 working days24/7
    146Scholarship Requests Management — System Admin5 working days24/7
    147Scholarship Services — User Link5 working days24/7
    148Baeith PlatformImmediate24/7
    149Digital Educational PlatformImmediate24/7
    150Student ClubsImmediate24/7
    151Contact DirectoryImmediate24/7
    152Information Technology E-PortalImmediate24/7
    153Digital Transformation AmbassadorsImmediate24/7
    154Saudi Association for Statistical SciencesImmediate24/7
    155Abha Healthy CityImmediate24/7
    156General Administration of Administrative and Financial AffairsImmediate24/7
    157Saudi Governance AssociationImmediate24/7
    158Saudi Physical Sciences AssociationImmediate24/7
    159Saudi Scientific Association for the TeacherImmediate24/7
    160Saudi Association for Medical EducationImmediate24/7
    161General Directorate of InvestmentImmediate24/7
    162General Directorate of Human ResourcesImmediate24/7
    163General Directorate of Knowledge ResourcesImmediate24/7
    164General Directorate of Corporate CommunicationImmediate24/7
    165Scientific Publishing AdministrationImmediate24/7
    166General Directorate of International StudentsImmediate24/7
    167General Directorate of CybersecurityImmediate24/7
    168Data OfficeImmediate24/7
    169Afaaq University NewspaperImmediate24/7
    170Institute of Research and Consulting StudiesImmediate24/7
    171Design Thinking CenterImmediate24/7
    172English Language CenterImmediate24/7
    173Deanship of Admission and RegistrationImmediate24/7
    174Deanship of Student AffairsImmediate24/7
    175Deanship of Research and Graduate StudiesImmediate24/7
    176Deanship of Development and QualityImmediate24/7
    177College of Sharia and Fundamentals of ReligionImmediate24/7
    178College of Nursing — Khamis MushaitImmediate24/7
    179College of NursingImmediate24/7
    180College of Applied Medical Sciences — Khamis MushaitImmediate24/7
    181College of Applied Medical Sciences — Mahayel AsirImmediate24/7
    182College of Nursing — Mahayel AsirImmediate24/7
    183College of Applied Medical SciencesImmediate24/7
    184College of DentistryImmediate24/7
    185College of PharmacyImmediate24/7
    186College of MedicineImmediate24/7
    187Applied College — Al-MajardahImmediate24/7
    188Applied College — Sarat AbidahImmediate24/7
    189Applied College — TanomahImmediate24/7
    190Applied College — Dhahran Al-JanoubImmediate24/7
    191Applied College — Rijal Alma‘aImmediate24/7
    192Applied College — Mahayel AsirImmediate24/7
    193Applied College — Khamis MushaitImmediate24/7
    194Applied CollegeImmediate24/7
    195College of Architecture and PlanningImmediate24/7
    196College of Computer ScienceImmediate24/7
    197College of SciencesImmediate24/7
    198College of EngineeringImmediate24/7
    199College of BusinessImmediate24/7
    200College of Culture and Arts — Rijal Alma‘aImmediate24/7
    201College of Tourism and HospitalityImmediate24/7
    202College of LawImmediate24/7
    203College of Languages and TranslationImmediate24/7
    204College of Arts and HumanitiesImmediate24/7
    205College of EducationImmediate24/7
    Last Modified Date: 15/07/2025 - 08:14 am Saudi Arabia Time
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