An official government website affiliated with the Government of the Kingdom of Saudi Arabia
King Khalid University is committed to using social media as one of the official digital channels for communicating with beneficiaries, publishing news, initiatives, and services, enhancing electronic participation, and receiving opinions and suggestions in a way that supports transparency and improves the beneficiary experience.
First: General Controls for the Use of Official Accounts
Accounts approved and published through the university’s official channels are considered the official accounts representing King Khalid University.
No account may be created in the name of the university or any of its entities, administrative units, or academic units except after obtaining official approvals from the competent authority within the university.
Official accounts are committed to using the university’s approved institutional identity, including the name, logo, description, language, and content style.
Published content must be accurate, reliable, updated, and related to the university’s specializations, services, activities, and initiatives.
When publishing, compliance with the laws and instructions applicable in the Kingdom of Saudi Arabia, the university’s policies, and the related national controls must be observed.
No confidential information, internal documents, unauthorized data, or information not approved for publication may be published.
Official accounts may not be used to publish personal opinions or content that does not reflect the university’s official direction.
Official accounts are committed to respecting Islamic and national values, public morals, and public decency.
Second: Publishing and Content Controls
Entities supervising social media accounts at the university must comply with the following controls:
Publishing news, announcements, and initiatives after verifying their accuracy and approval by the competent authority.
Not publishing any content that includes abuse, defamation, or direct accusation against any individual or entity.
Not publishing rumors, unconfirmed information, or news not issued by official sources.
Not publishing personal data related to students, employees, faculty members, or beneficiaries without legal justification or valid approval.
Avoiding controversial, political, sectarian, tribal content, or anything that may provoke intolerance, hatred, or discrimination.
Not using official accounts for promotional, commercial, or personal purposes that do not serve the university’s objectives.
Ensuring that content is free from linguistic, spelling, and informational errors before publication.
Directing beneficiaries to the appropriate official channels when there is a need to submit requests, reports, complaints, or service inquiries.
Third: Interaction and Response Controls
King Khalid University allows interaction through its official accounts in a way that enhances constructive communication with beneficiaries, according to the following controls:
Receiving comments, inquiries, and suggestions related to the university’s services and activities.
Responding to general inquiries according to the available and approved official information.
Not discussing beneficiaries’ personal, academic, employment, or financial data in public comments.
Commitment to professionalism and neutrality when responding, and avoiding engaging in personal or controversial discussions.
Not deleting comments or blocking users except when participation controls are violated, abuse occurs, or unlawful, repeated, or promotional content is published.
The university may refrain from responding to comments that are outside the scope of the topic, offensive, repeated, or that include incorrect information or suspicious links.
Fourth: Prohibited Content in Comments and Posts
King Khalid University reserves the right to hide or delete any comment or post through its official accounts in the following cases:
Offending religion, the nation, the leadership, government entities, the university, its employees, or any individual or entity.
Using inappropriate words or offensive or abusive expressions.
Publishing rumors, false news, or misleading information.
Defamation or direct accusations without supporting documents or legal justifications.
Publishing personal data, confidential information, or internal documents.
Publishing content that incites hatred, violence, discrimination, or intolerance.
Publishing unsafe links, suspicious files, or content that may harm the security of users or accounts.
Repeating the same comment or using accounts to annoy others or disrupt discussion.
Advertising or commercial or personal promotion unrelated to the subject of publication.
Fifth: Account Security and Management
The university is committed to protecting its official social media accounts from hacking risks, misuse, or impersonation, in line with national cybersecurity directives. The National Cybersecurity Authority has issued specific controls for government social media accounts aimed at enhancing their protection and reducing the risks of official account theft, misuse, or impersonation.
Account security and management controls include the following:
Restricting official account management privileges to authorized persons only.
Using strong passwords and not sharing or transmitting them through insecure channels.
Reviewing account access permissions periodically.
Revoking employee or collaborator access rights once their relationship with account management ends.
Avoiding access to official accounts from untrusted devices or networks.
Immediately reporting any suspected breach or unauthorized access attempt to the relevant authorities within the university.
Verifying official accounts whenever possible to reduce impersonation and enhance account credibility.
Not using official accounts to register in unauthorized external applications or services.
Maintaining and managing access credentials according to secure and approved procedures.
Sixth: Roles and Responsibilities
The responsibilities for managing social media at King Khalid University are distributed as follows:
The entity responsible for media and corporate communication: It oversees the official accounts, approves media content, and ensures that published messages are consistent with the university’s identity and directions.
Content-owning entities within the university: They are responsible for the accuracy of the information provided for publication, updating it, and ensuring its approval before submitting it for publication through official accounts.
The entity responsible for information technology or cybersecurity: It supports the protection of official accounts, monitors technical and security aspects, and handles breaches or suspected breaches.
Official account managers: They are committed to managing publishing and interaction according to these controls, monitoring comments and inquiries, and coordinating with relevant entities when needed.
University affiliates and participants: They are committed to the responsible use of social media, respecting regulations and public ethics, and refraining from publishing anything that harms the university or violates its policies.
Seventh: Disclaimer
Posts and comments made by users on King Khalid University’s social media accounts express only the opinions of their authors and do not necessarily represent the university’s opinion or official direction.
The university is also not responsible for any content published by users through comments or posts, and reserves the right to delete or hide any content that violates regulations, these controls, or public morals, without resulting in any legal obligation toward the user.
News, statements, and announcements issued only through the university’s officially approved accounts shall be considered the official source of information published on social media.
