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Now, the world is witnessing rapid, successive changes and developments in all government and private sectors , therefore we are searching for distinction, greater efficiency, innovation and application of all what is new in the field of development and improvement.
Although the organizations have similar mechanisms in management, good service and satisfaction of their customers is the most important factor of being distinctive , which has become increasingly an essential element of their business strategy and a strong indicator of organization success.
So, IT Directorate at King Khalid University has arranged a Course in Customer Care at the meeting hall through which the administration seeks to maintain customer satisfaction. The course was presented by Dr. Amjad Mohammed Al-Muhanna , who described it as a very important issue and Help Desk Department as necessary especially 8000 service through which we respond to customers and meet their needs. Serving customers through calling is art that needs special team with special characteristics. A person who receives calls should let the customer feels the employee’s smile while speaking. Also, we should unify a set of phrases to be used when responding to customers. This kind of work enables us to make good relations with the society.
Moreover, Dr. Amjad concluded that the course participants will get certificates from the General Directorate of Information Technology and another course will be held for the employees in the evening.
It is worth mentioning that the course aimed to the following :
- To improve customer service staff skills and how to deal with them professionally by identifying all the skills needed for that when making calls or receiving it .
- To enable participants to create an atmosphere of familiarity with customers through training them on modern approaches.
- To enable participants to identify customers’ attitudes and train them on how to deal with every manner .
- To enable participants to read the thoughts of callers.
- To enable participants to understand what the caller is thinking about.
The course will continue for 3 days and targeted Help Desk staff and secretaries .
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